“When performance drives relationships business success is inevitable. However, when relationships drive performance, the urge to maintain the status quo will lead to failure”
“More teams (and businesses) are ultimately destroyed by unhealthy people-pleasing than by overt hostility and aggression”
A boardroom drama I will never forget: “What do you mean ‘we may be insolvent’? How much cash do we need? Why did we all agree to pay a dividend at the last board meeting if cashflow is so poor?” This team of directors was in trouble! Yet they were all highly competent, capable and overtly supportive of each other.
How did they get into such a mess? The answer lies in an insidious strain of conflict avoidance known as ‘people-pleasing’. This form of conflict avoidance has contributed to a range of major disasters including financial catastrophes, major industrial accidents, plane crashes, shipping disasters and company destroying product failures. [Read more…]